Refund policy
RETURN & REFUND POLICY
At Jahzara's Luxury Gifts, your satisfaction is our highest priority. Every piece in our collection is thoughtfully curated to bring you exceptional quality and enduring beauty. If for any reason you are not completely satisfied with your purchase, we are here to make it right.
📦 Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (order confirmation or receipt)
To initiate a return, please contact us at jahzarasluxurygifts@gmail.com with your order number and reason for return. We will respond within 1-2 business days with return instructions.
💳 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days.
Please note that original shipping charges are non-refundable.
🔄 Exchanges
We gladly accept exchanges for items that arrive damaged or defective. Please contact us within 7 days of delivery with photos of the damage at jahzarasluxurygifts@gmail.com and we will send a replacement at no additional cost.
🚫 Non-Returnable Items
The following items are final sale and cannot be returned:
- Personalized or custom-engraved items
- Items marked as final sale at time of purchase
- Gift cards
🚚 Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service for all returns. Jahzara's Luxury Gifts is not responsible for items lost in return transit.
⏱️ Processing & Shipping Reminder
Please allow sufficient time for delivery before initiating a return. Our standard delivery timelines are:
- 🇺🇸 USA: 7–15 business days
- 🇨🇦 Canada: 10–20 business days
- 🇬🇧 UK & International: 15–30 business days
Your 30-day return window begins upon confirmed delivery, not the order date — so you always have ample time to receive and evaluate your purchase.
📞 Contact Us
Questions about your order or our return policy? We're here for you.
📧 jahzarasluxurygifts@gmail.com 🌐 jahzarasluxurygifts.com
At Jahzara's Luxury Gifts, every piece is thoughtfully selected to bring you exceptional quality and enduring beauty — because you deserve nothing less than the finest.